1. Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused, uninstalled, and in original condition
- The item must be returned in its original packaging
- Proof of purchase (receipt or order confirmation) is required
Items that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items are non-refundable and non-returnable:
- Custom or made-to-order carbon fiber parts
- Installed or used automotive parts
- Clearance or final sale items
- Items damaged due to improper installation or misuse
3. Return Process
To initiate a return:
- Contact us at info@luxsparepartshub.shop within 30 days of delivery
- Provide your order number and reason for return
- Once approved, you will receive return instructions
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping fees are non-refundable unless the return is due to our error
5. Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrect item received
To request an exchange, contact us at info@luxsparepartshub.shop.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Notify us within 48 hours of delivery
- Provide photos of the item and packaging
We will arrange a replacement or full refund at no additional cost.
7. Order Cancellations
Orders can be canceled within 12 hours of purchase if they have not yet been processed or shipped.
After this period, cancellations may not be possible.
8. Shipping Returns
We are not responsible for lost or damaged return shipments
Customers are responsible for return shipping costs unless due to our error
We recommend using a trackable shipping service
