1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
- Orders placed after business hours will be processed the next business day
- You will receive a confirmation email once your order has been successfully placed
- A shipping confirmation with tracking details will be sent once your order has shipped
2. Shipping Time & Delivery
Estimated delivery times:
- Standard Shipping: 3–5 business days
- Expedited Shipping: 2–3 business days (if available)
Delivery times may vary depending on location, carrier delays, or high-demand periods.
3. Shipping Rates
Shipping costs are calculated based on the size, weight, and destination of your order.
- Typical shipping fees start around $50, depending on the parts ordered
- Final shipping costs will be displayed at checkout before payment
4. Shipping Carriers
We ship orders using trusted carriers such as:
- USPS
- FedEx
- UPS
Carrier selection may vary based on delivery location and package size.
5. International Shipping
We may offer international shipping depending on the destination.
- Delivery times vary by country
- Customers are responsible for customs duties, taxes, and import fees
- Lux Spareparts Hub is not responsible for delays caused by customs
6. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can use this number to monitor your shipment’s progress.
7. Delays & Issues
While we strive to meet all delivery timelines, delays may occur due to:
- Weather conditions
- Carrier disruptions
- High order volumes
We are not responsible for delays once the package has been handed over to the shipping carrier.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
- Orders shipped to incorrectly provided addresses are not eligible for refunds
- Additional shipping fees may apply to reship orders
9. Lost or Stolen Packages
Lux Spareparts Hub is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If you experience an issue:
- Contact the shipping carrier directly
- Reach out to us for assistance if needed
